TRANSPARENCY POLICY
The professional activity of insurance brokerages is regulated by Royal Decree-Law 3/2020, which transposes Directive (EU) 2016/97 on insurance distribution, and by the rest of the private insurance supervision and regulation regulations, guaranteeing the protection of clients’ rights.
The purpose of this Transparency Policy is to inform users and clients about how M. PIQUE CORREDURÍA TÉCNICA DE SEGUROS, S.A. carries out its insurance mediation activity in an independent, impartial and transparent manner.
Brokerage data
Company name: M. PIQUE CORREDURÍA TÉCNICA DE SEGUROS, S.A.
VAT ID: A-58872573
Registered office: Av. Caresmar, 3, 08700 Igualada (Barcelona)
Phone: 93 803 77 25
E-mail: mpique.seguros@mpique-sa.es
Registered in the Mercantile Registry of Barcelona, page B-69866, volume 24291, folio 219, Inscription 21.
Registered in the Special Administrative Registry of Insurance and Reinsurance Distributors of the Directorate General of Insurance and Pension Funds (DGSFP) under code J270.
It has a Professional Liability policy and the financial capacity required by insurance distribution regulations.
Registration can be checked on the DGSFP website: https://www.dgsfp.mineco.gob.es.[dgsfp.mineco.gob].
Nature of our distribution activity
M. PIQUE CORREDURÍA TÉCNICA DE SEGUROS, S.A. acts as an insurance broker, which implies:
That it provides an insurance mediation service independently, without maintaining exclusive ties with specific insurance companies.
That it is obliged to offer advice based on an objective analysis of a sufficient number of insurance contracts available on the market, appropriate to the client’s needs.
That their recommendation is made in the interest of the client, after an evaluation of their demands and needs.
3. Product selection and comparison criteria
In the exercise of the insurance mediation activity, the brokerage applies the following transparency criteria:
Analyze the client’s demands and needs by gathering sufficient information on their situation, risks to be covered and objectives.
Request and compare offers from a sufficient number of insurance companies with which it has a distribution relationship, assessing, among other factors:
Coverage and exclusions.
Limits and franchises.
Premiums and economic conditions.
Solvency and service of insurance companies (claims management, customer service, etc.).
Make written recommendations when required by regulations, stating the reasons justifying the proposal in relation to the client’s demands and needs.
The brokerage firm is not limited to presenting a single product, unless expressly indicated and accepted by the client, or if there are circumstances that justify it (e.g. specific product).
4. Insurance companies we work with
In general, M. PIQUE CORREDURÍA TÉCNICA DE SEGUROS, S.A. works with a group of insurance companies selected on the basis of solvency, service quality and product adequacy.
The updated list of insurance companies with which we work on a regular basis is available to our clients and can be provided upon request and/or consulted at our offices.
5. Nature of remuneration
For its distribution activity, the brokerage may receive the following remunerations, in accordance with Royal Decree Law 3/2020:
Insurance company commissions, included in the insurance premium.
Direct professional fees paid by the client, in those cases in which this is expressly agreed (for example, consulting services or risk analysis not linked to a specific contract).
In any case:
Prior to contracting, the client shall be informed of the nature of the remuneration received by the brokerage (whether it comes from the insurer, the client or both, and its type).
When there are fees to be paid by the client, these shall be clearly agreed in advance and reflected in writing.
The receipt of commissions from insurers does not condition the brokerage’s duty to act in the client’s best interest or its obligation to provide advice based on an objective analysis.
6. Conflicts of interest
The brokerage has internal procedures to identify, prevent and, if necessary, manage possible conflicts of interest that may arise between:
The brokerage firm (and its employees) and its customers.
Different customers from each other.
If it is not possible to avoid a conflict of interest, the client shall be clearly informed prior to the provision of the mediation service, so that he/she can make an informed decision on the contract.
7. Pre-contractual information and documentation
In compliance with insurance distribution regulations, the customer will be provided with a clear, understandable and free of charge information prior to contracting the insurance:
Information on the brokerage’s identity, registration and means of contact.
Information on the nature of the remuneration.
The prior product information document (IPID or equivalent document), when required.
The pre-contractual documentation and contractual information required by the applicable legislation.
Likewise, the client will receive information on personal data protection (Privacy Policy) and, if applicable, information on the Complaints Channel and other applicable compliance mechanisms.
8. Complaints and customer service
The clients of M. PIQUE CORREDURÍA TÉCNICA DE SEGUROS, S.A. have a complaints procedure and customer service, through which they can submit complaints, claims or queries related to mediation services.
Customer Service Department (CSD):
E-mail: info@solventoconsulting.com
Postal address: calle Aragón, nº 208 6º 5ª 08011 Barcelona
In case of disagreement with the response or lack of response within the legal deadlines, the customer may turn to the Complaints Service of the DGSFP, in accordance with the provisions of the financial services customer protection regulations.
9. Commitment to update
M. PIQUE CORREDURÍA TÉCNICA DE SEGUROS, S.A. undertakes to keep this Transparency Policy updated, revising it when relevant regulatory changes, modifications in its business model or in its relations with insurance companies occur.
The current version will always be available on the Web Site and can be requested at any time from our offices.
